From:
To: "Beverly J.Doucette"
Sent: Wednesday, March 05, 2003 4:49 AM
Subject: patients
Hi Beverly,
a question from me and Harry:
Are there any new patients that would like to come over for Harry or
myself ? In the last time I get no email from any US patients ? It's a little
strange as the last 4 weeks before there were everyday at least 5 emails from patients from US.
Is there something going on ?
Is someone there that has a problem with our concept,
infrastructure or with our treatment ?
Regards
Daniel
Daniel Kruschinski, MD
EndoGyn®
Institute for Endoscopic Gynecology
Steinheimer Strasse 69 (Rondell)
63500 Seligenstadt (Germany)
Phone: +49 180 ENDOGYN (3636496)
Fax: +49 7000 ENDOGYN (3636496)
Mobile: +49 171 62 04 621
Web : http://www.EndoGyn.com
email: Daniel.Kruschinski@EndoGyn.com
"The world is too complex for simple solutions..."
or
"The world is very complex that only brilliant simple solutions will
succeed ..."
Bev’s REPLY>>>
----- Original Message -----
From: Beverly J.Doucette
To: Dr.Kruschinski@t-online.de
Sent: Wednesday, March 05, 2003 9:25 AM
Subject: Re: patients
Good morning Daniel,
I spoke to Harry last month about securing patients to get over to Frankfurt in March while Harry was there, but it was to late for many to secure passports as it takes weeks to get them and I only had a short notice of Harry coming to Germany.
I was under the assumption that there are people scheduled for Frankfurt...for April, but I will re-check that. (Though I am not aware as to how I will check that!!??)
One thing that is making it a little difficult for me to assist patients to Frankfurt is that there are many who state that they are the "representatives" to assist to Frankfurt. Of course I have no problems with that at all, as it is important that people do secure information to Frankfurt, that is the priority goal as far as I am concerned, however, many times I do not offer to assist others when they post as many others respond that they will in fact assist them to Frankfurt, so I see no reasons for me to do that. To date I think that there are no less then six people offering information and assistance to help others go to Frankfurt, and as long as they are doing that, I go on to other issues in the IAS, thus I am out of the loop in a sense as I do not believe in over indulging people with the same information over and above the others, no reason for that.
Lisa Graven say's that she has the latest information on Frankfurt, so it appears that she should be the one to respond when one asks for that information, and I have no way of knowing who is responding or not as there are so many people telling others to contact them ...it is a bit confusing and something I have no time to sort out. I just step back as not to confuse people...I don't even know if I have the updated information as supposedly it has been updated since you sent it to me last month? I really do not need it either!
I do know that a couple of people had to ask a number of times before someone responded to them...but I have no answers as to why this happened. Best to ask Lisa about it. I do know that Helen Dynda has tried to respond, but she doesn't have the updated information and she has not been to Frankfurt herself, so she cannot answer question’s for them.
I don't know what is happening, but part of it is that there are so many people saying they will assist people and I myself am lost as to who is doing what for whom and when...there is unfortunately a lot of confusion and in the midst of it, some people are not getting the information or the personal touch needed to help them make a decision and those who are offering, or telling others that they are the "representative for you" simply cannot offer to expedite passports, secure actual interventions for them and offer medical/practical assistance in answering questions...it has simply become an impersonal "business" of someone asking about Frankfurt, and lots of people sending them information and then it is over! This is not what I want to be involved in, I like to deal on a one on one, that’s just me though!
I have never worked that way when I assist someone to Germany for a surgery, but I am actually moving more away from all of this because I am not interested in being an advocate for Frankfurt for Harry either, and you have enough others are the representatives for Frankfurt, some invited by you, the others, who knows. (and I can respect that as I have other things to do.)
Daniel, I do think that Frankfurt is the answer to people and will give them a portion of their lives back for going to you...but there is to many people assuming the task of "assisting" them in getting to you, this is a problem.
I talked to David Wiseman and agree that it is best to have your information and one or two representatives assist people at greater interpersonal assistance...please think about paying for a spot in the IAS to place your information. This is the most responsible and effective way to get the information out to the people who need it, to many "reps" are only proving to overwhelm those who ask for information and then send them a page or two and that's it, this is not going to offer the personal intervention people need in making a decision to go to Frankfurt. Some who respond to requests for information to you have never even been to you, so they don't even have the experience to answer specific questions about surgery with you!
All of this I have no control over and I do not align myself with those who are currently handling issues to Frankfurt as they are non professional about it, offer no interpersonal assistance in helping people secure what they need to go and most of them are not well enough to respond to people when they do ask, thus people are either NOT being responded to or are simply un-indated with pages of information as to how to go to Frankfurt and get the web sites..( there is a lady who sends them LOTS of pages of information, Cindy Shruhan, maybe you gave her material to pass on, but she sends a lot of material, maybe a bit to much and to overwhelming, might want to talk to Lisa to assist this lady a bit!)
Prospective patients are not being informed as to what your operative procedures are when you and Harry are doing the surgeries, respectively, they do not get a personal education as to why this surgery offers them what they seek in getting as well as they might get. Some people simply do not want to read and read tons of information sent to them, they want to communicate on a one on one level and talk about THEIR specific cases..none of them has the expertise to offer this, but rather they talk about their respective surgeries, which is a validation of course, but people want to talk about themselves when seeking medical intervention, and the possible out comes for THEIR respective surgeries.
I will simply not become part of all this confusion and almost frenzy of people posting that they have the latest information to Frankfurt, it is almost to crazy now and so un organized that I think people are not taking it seriously anymore.
I also know that most, yes most, who return remain off the board except to make a post telling of their experience and saying that you asked them to post it...I don't like that either as it appears to be a forced issues verses one they elect to post.
Then they are off the board...nothing, no more words unless they come on and say they are a representative for you, and even then, they do not appear on the board again for weeks!
To date, you have two people who are responding to inquires to Frankfurt, and both these people have never been there! The reps such as Lisa and Dawn are not seen on the board often, so I don't know if they respond to requests for information or not...
As far as I am concerned, there exists no treatment the is superior to what is offered in Frankfurt, and the accommodations are an added bonus! I am inclined to say it is all the people who have become International Representatives to Frankfurt. I am not one of them at this time, it is far to confusing for me and I do not align myself with all of this as I prefer to respond on a more professional and interpersonal level with anyone I have assisted in the past, today, that doesn't exists as it is viewed as an intrusion on those who have taken on the task now.
I think your answer is to have less representatives who offer more to prospective patients and have the pertinent information located within the IAS web site! This is what will help...for now, it is so confusing and almost causes a competitive nature in those who are "reps", and the personal interaction once given is now gone!
That is all I can say...maybe others see it a different way, ask Helen, Dawn or Lisa as well, I would say as I cringe to think we are not responding to the needs of those who may well want to get to Frankfurt, and heaven knows people need to hear about Frankfurt and all it offers them! This breaks my heart as we worked so hard to build this up as I believe in it...yet now it is lost in a mess of people...something went wrong here and I do not know how! All I know is I got a call from Lisa Graven’s telling me she was now the rep for Frankfurt, which is great by me, but she got upset when I assisted Annie Hayashi and Judy Kemp in getting to Frankfurt, I explained they were my friends, and once I helped those two, I backed off as I am not up to fighting others to help others...to my knowledge and from what I have seen and been told the representatives who have the most current information on getting to Frankfurt are: Lisa Gravens, Dawn Rose, Sally Grigg, Helen Dynda, Cindy Shruhan, and there are others who offer to assist but I have no clue as to why, that is all in your hands.
Good luck on this one, but I have little I can do to change things now. I think the "International Patient Advocate" has become a term used by those who are not proficient in using it, and they use it far to loosely, in my estimation.
I am not one to think that my way is always the best or only way to accomplish something, so you need to ask this question of others as well, this way you will get a varied opinion as to what is happening in regards to assisting patients to Frankfurt. Okay?
Best of luck,
Bev
===========================================================
----- Original Message -----
From: Beverly J.Doucette
To: Dr.Kruschinski@t-online.de
Cc: Synechion@aol.com
Sent: Friday, March 07, 2003 5:10 PM
Subject: Re: Information regarding going to Frankfurt
Daniel,
My information is old and has not been given to prospective patients since Lisa took over, non the less, I was asked to send what I have so here it is! The most recent information you sent to me I turned over to Helen Dynda and did not keep it in my files. Good luck!
Bev
----- Original Message -----
From: Beverly J.Doucette
To: Daniel.Kruschinski@EndoGyn.com
Cc:
Sent: Thursday, May 15, 2003 1:05 PM
Subject: Re: your email
Hello dear Daniel,
I hope I can remember what it was I asked you, but here goes...:-)
“ Jane Doe” and “Jane Doe” will take the dates for surgery on June 23rd/24th with Harry as listed in your email.
“Jane Doe” has lots of questions and wants to meet with Harry and you prior to her surgery, so why not give her the second date as that way she can meet with you two more then once if she so needs to. “Jane Doe” has been seen by Harry for an exam and pre-surgical consultation in Scranton PA, but do you want her to forward her operatives to you as well?
“ Jane Doe” has talked to pretty much everyone else who has been to Frankfurt, thus she feels confident all will be taken care of upon her arrival in Franfurt. ( Dawn Rose is an excellent advocate for you Daniel, simply wonderful!) “ Jane Doe” is going to forward her operatives and flight schedule to you and to Harry.
Both ladies understand the differences in the procedures used by Harry for his adhesiolysis procedure and are comfortable with whatever the results will be.
I informed them of the rate changes at Emma Clinic as you shared with me. “Jane Doe” would like to know the prices of the apartments per night and requested that be included on an invoice such as the one attached here. This is for her insurance company. She needs this before she secures her flight to Frankfurt.
I also spoke to Confluent and they will replace the number of Spraygel kits used in “Jane Doe” surgery so that there will be no cost to her for the using of it in her surgery. Tom Guest has approved of the donation of the Confluent Spraygel for “Jane Doe.”.
=====================================================================
From: G, T
To: Beverly J.Doucette
Sent: Monday, May 12, 2003 12:45 PM
Subject: RE: Frankfurt Germany
Bev,
I will help her out as we discussed. Just let me know how many kits of SprayGel they end up using, Good luck with the wedding!! Have some fun and don’t worry all the time.
T G
Vice President of Sales, Marketing and Procedure Development
Confluent Surgical, Inc.
========================================================================
DANIEL AGREED TO HONOR THE DONATION (in the above email) PRIOR TO THE PATIENT GOING TO FRANKFURT, THEN HE RENIGGED ON IT AFTER THE SURGERY AND CHARGED THE PATIENT FOR THE SPRAYGEL! Oh, maybe he forgot!
From:
To: "Beverly J.Doucette"
Sent: Saturday, May 10, 2003 2:48 AM
Subject: Re: Patient to Frankfurt
The patients have to be aware that the results may differ from the
success rates I have with gasless.
The patients have to be aware that the Emma-Klinik changed the cost
inpatients stay for a day to 640 Euros, so any additional day in the
hospital is now 640 Euros, everything else remains the same.
Surgery dates could be arrival June 22nd, surgery June 23rd/24th
(each one patient), second look June 30th/July 1st, departure July 2nd.
This are the only dates Harry is available.
=====================================================================
----- Original Message -----
From: Beverly J.Doucette
To: Daniel.Kruschinski@EndoGyn.com
Cc:
Sent: Thursday, May 15, 2003 1:05 PM
Subject: Re: your email
Hello dear Daniel,
I hope I can remember what it was I asked you, but here goes...:-)
“ Jane Doe” and “Jane Doe” will take the dates for surgery on June 23rd/24th with Harry as listed in your email.
“Jane Doe” has lots of questions and wants to meet with Harry and you prior to her surgery, so why not give her the second date as that way she can meet with you two more then once if she so needs to. “Jane Doe” has been seen by Harry for an exam and pre-surgical consultation in Scranton PA, but do you want her to forward her operatives to you as well?
“ Jane Doe” has talked to pretty much everyone else who has been to Frankfurt, thus she feels confident all will be taken care of upon her arrival in Franfurt. ( Dawn Rose is an excellent advocate for you Daniel, simply wonderful!) “ Jane Doe” is going to forward her operatives and flight schedule to you and to Harry.
Both ladies understand the differences in the procedures used by Harry for his adhesiolysis procedure and are comfortable with whatever the results will be.
I informed them of the rate changes at Emma Clinic as you shared with me. “Jane Doe” would like to know the prices of the apartments per night and requested that be included on an invoice such as the one attached here. This is for her insurance company. She needs this before she secures her flight to Frankfurt.
I also spoke to Confluent and they will replace the number of Spraygel kits used in “Jane Doe” surgery so that there will be no cost to her for the using of it in her surgery. Tom Guest has approved of the donation of the Confluent Spraygel for “Jane Doe.”.
==== ==========================================================
----- Original Message -----
From: "Dr. Daniel Kruschinski"
To:
Sent: Thursday, May 15, 2003 12:18 PM
Subject: your email
> Dear Bev,
> please send me your answer to my last email again as I deleted it by
> mistake before reading.
> Thanks
> Daniel
----- Original Message -----
> From:
> To: "Beverly J.Doucette"
> Sent: Monday, May 19, 2003 12:04 PM
> Subject: Re: I need some current rates please
>
> Dear Bev,
> attached you will find the newest plan trip for US patients.´in pdf
> formate. Also attached is an form of an break down invoice for your
> information.
> I hope your ladies are still on the plan for surgery ?
> Regards
> Daniel
> Daniel Kruschinski, MD
> EndoGyn®
> Institute for Endoscopic Gynecology
> Steinheimer Strasse 69 (Rondell)
> 63500 Seligenstadt (Germany)
> Phone: +49 180 ENDOGYN (3636496)
> Fax: +49 7000 ENDOGYN (3636496)
> Mobile: +49 171 62 04 621
> Web : http://www.EndoGyn.com
> email: Daniel.Kruschinski@EndoGyn.com
>
> "The world is too complex for simple solutions..." or "The world is very complex that only brilliant simple solutions will succeed ..."
Bev’s REPLY>>>>>>>>>
----- Original Message -----
From: "Beverly J.Doucette"
To:
Sent: Tuesday, May 20, 2003 6:40 AM
Subject: Re: I need some current rates please
> Yes, the ladies are still planning to come to Frankfurt next month. As soon
> as they secure thier flights they will forward all information to you.
Your apartment rates state that a bedroom is shared with another. Are you
> saying that a "couple" (husband and wife or escort of the patients) will be
> sharing a bedroom with strangers? Please define this for us...
> Sorry this is short today but we lost a family pet to death yesterday and it
> feels like we lost a family member no less!
>
> Thank-you, and you will hear from these ladies soon.
> Bev
==================================================
These following emails will show what a fool Bev was and all the time he was trying to do, who knows what! I was trusting others to help those who asked me for help. Look what I sent them on to!
> ----- Original Message -----
> From:
> To:
> Cc: "Beverly J.Doucette"
> Sent: Saturday, May 24, 2003 1:03 AM
> Subject: Re: Fw: adhesiolyse
>
> Dear Cory,
> it is obvious that your partner will get better after adhesiolysis with
> Harry Reich and myself. We are using adequate tools, like gasless
> laparoscopy to remove adhesions and SprayGel Adhesion Barrier to
> prevent adhesion formation. We perform surgery with a second look
> after 7 days to detect the result. You can read about it under
> www.EndoGyn.com under special treatment and contact patients that
> are listed under patient info - patients contacts for success stories. You
> also may go to www.adhesions.org to learn more about our surgical
> tools. And we are located ion Frankfurt, Germany.
> Regards
>
> Daniel Kruschinski, MD
> EndoGyn®
> Institute for Endoscopic Gynecology
> Steinheimer Strasse 69 (Rondell)
> 63500 Seligenstadt (Germany)
> Phone: +49 180 ENDOGYN (3636496)
> Fax: +49 7000 ENDOGYN (3636496)
> Mobile: +49 171 62 04 621
> Web : http://www.EndoGyn.com
> email: Daniel.Kruschinski@EndoGyn.com
>
> "The world is too complex for simple solutions..." or "The world is very complex that only brilliant simple solutions will succeed ..."
----- Original Message -----
From: "Beverly J.Doucette"
To:
Sent: Monday, May 26, 2003 6:43 PM
Subject: Re: Fw: adhesiolyse
> SUPER!!! THANK-YOU MUCH!
> Dawn Rose will offer this couple support now...nice of her isn't it?! :-)
>
> Regards
> Bev
=============================================================
Daniel refuses a patient, though he doesn’t say it in this email, in prior emails he told me that Americans do not pay enough for HIS adhesiolysis…this is unacceptable, and he CARES for ARD sufferers so much he would put this on a suffering person!!?
----- Original Message -----
> From:
> To: "Beverly J.Doucette"
> Sent: Monday, May 26, 2003 3:38 AM
> Subject: for information.
> > Beverly, this is what “ Jane Doe” wrote me and what I wrote her for your
> > information.
> > Daniel
> > Her email to me****************************
> > Hi Dr. Kruschinski,
> > It is possible (more than likely) that Dr. Reich will be unable to do my
> > surgery as planned on June 2003. He said he will call me this weekend to
> > let me know for sure. If he can't, would you please do it on this date?
> > Also, my diagnosis of adhesions is based on my symptoms and past
> > history of adhesions and the CT scan was negative. Do you believe by
> > reading my medical records that I do have adhesions as the cause of
> > my pain. My pain is a burning, aching pain in lower pelvic and
> > abodmen. I do at times feel some pulling. It hurts to lay on my side, to
> > walk, basically to move. My greatest complaint is the burning.
> > I understand there are many risks to this surgery. One being injury to
> > the bowel. If the bowel were to be cut accidentally are you able to
> > repair without converting to open surgery? What are my chances of
> > you having to convert to open surgery? Would you please share with
> > me your methods to this surgery, do you cut, or laser the adhesions.
> > What do you expect my success rate to be? Could some of my pain be
> > from nerve damage? What of my chances that I could end up in worse
> > shape? I am in worse pain now than before my hysterectomy therefore
> > I'm scared to have surgery again.
> > If you're available my initial plan was to arrive on June 21st with
> > surgery on the 23rd, second look on June 30 and depart on July 4 or 7.
> > Please send me an invoice of all the charges. I have the information as
> > to where to forward the payment of 8500(euros).
> > Please let me know as soon as possible.
> > Sincerely,
> > “Jane Doe”
Dr. K**my answer
> > Dear “Jane Doe”,
> > as there was a lot of confusion about your case, and Harry Reich is my
> > best friend, it wouldn't be a good idea to perform your surgery, even if
> > I'm sure, that I could help you. It's simply the interaction of the
> patient and the doctor, that needs to be in a faithfull condition, as this is one
> of the basic things for a successful surgery. To convience a patients from
> > one technique to the other or from one doctor to the other is the
> > worsest way to deal with a suffering patient, so on my turn now, I
> > wouldn't like you to change again for another technique and surgeon.
> > Harry is going to come some day in August or September, so you could
> > wait for that date.
Regards
> Daniel Kruschinski, MD
> EndoGyn®
> Institute for Endoscopic Gynecology
> Steinheimer Strasse 69 (Rondell)
> 63500 Seligenstadt (Germany)
> Phone: +49 180 ENDOGYN (3636496)
> Fax: +49 7000 ENDOGYN (3636496)
> Mobile: +49 171 62 04 621
> Web : http://www.EndoGyn.com
> email: Daniel.Kruschinski@EndoGyn.com
>
> "The world is too complex for simple solutions..." or "The world is very complex that only brilliant simple solutions will succeed ..."
( Anyone reading the email below will realize that I was NOT even aware of Daniel’s refusal of this lady, our daughters wedding was May 31st, 2003, and I was a bit preoccupied! This is why there is no doubt in my mind that I did NOT send the emails in May 2003 “pushing” people to Reich or any other time! Those were fabricated emails. )
----- Original Message -----
From: "Beverly J.Doucette"
To:
Sent: Monday, May 26, 2003 6:40 PM
Subject: Re: for information
Thank-you for sharing this with me, I knew she was going to communicate with
> you. I hope Lisa will not be angry as I set her up to come to Frankfurt for
> Dr. Reich, but also stated that you most certainly are capable as well, this
> is a bit late to get her to Lisa Graven’s, but if you think it is best to do
> that, just do it without concern for me..okay? :-) I do not want to offend
> Lisa or anyone...all I want is to get people well!
>
> I am glad she is feeling comfortable with you as a surgeon as this offers
> her more opportunity to secure a date soon, and why not?
>
> Good luck,
> Bev
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